Frequently Asked Questions (FAQ)

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1. What is a portable oxygen concentrator?

A portable oxygen concentrator (POC) is a compact medical device that provides supplemental oxygen to individuals with respiratory conditions. It pulls in ambient air, filters nitrogen, and delivers concentrated oxygen to help you breathe more comfortably anytime.

2. Who should use a portable oxygen concentrator?

Portable oxygen concentrators are commonly prescribed for individuals with conditions such as COPD, pulmonary fibrosis, asthma, or other lung-related illnesses. Always consult your physician to confirm which oxygen device is best for your needs.

3. Do I need a prescription to purchase a portable oxygen concentrator?

Yes. A valid prescription from a licensed healthcare provider is required to purchase any oxygen concentrator, as it is a medical device regulated for patient safety.

4. What is the difference between pulse flow and continuous flow oxygen?

  • Pulse Flow: Delivers oxygen only when you inhale. Ideal for active users and travel.
  • Continuous Flow: Provides a steady stream of oxygen at all times, often recommended for higher oxygen needs or nighttime use.

Our product descriptions clearly indicate which flow type each device offers.

5. Are your portable oxygen concentrators FAA-approved?

Yes. All of our portable oxygen concentrators are FAA-approved for air travel. Always check with your airline before flying, but our devices are designed to meet airline safety requirements.

6. What is the difference between new and used oxygen concentrators?

The performance and functionality are the same.
The only difference is the warranty:

  • New Units: 3-year manufacturer warranty
  • Certified Used Units: 1-year warranty

All used machines are professionally tested, inspected, and certified before shipping.

7. Are used oxygen concentrators safe to use?

Absolutely. Our certified used units undergo thorough testing to ensure proper oxygen output, battery performance, and overall reliability. They meet the same safety and performance standards as new devices.

8. How long does the battery last on portable oxygen concentrators?

Battery life varies by model and oxygen setting. Most portable units provide 2 to 16 hours of battery life, and additional batteries can be purchased for extended use.

9. Can I use a portable oxygen concentrator while sleeping?

Some models are suitable for nighttime use, depending on your oxygen prescription and whether you require continuous flow. Always consult your doctor and review the product specifications before using a device during sleep.

10. Do portable oxygen concentrators make noise?

All oxygen concentrators produce some sound, but modern portable units are designed to operate quietly—typically between 40–50 dB, making them suitable for home, travel, and public use.

11. How do I maintain my oxygen concentrator?

Maintenance is simple:

  • Clean or replace filters as instructed
  • Keep the device dry and dust-free
  • Charge batteries regularly

Detailed care instructions are included with every device.

12. Do you offer customer support if I need help choosing a device?

Yes! Our experienced team is happy to help you choose the right oxygen concentrator based on your prescription, lifestyle, and mobility needs.

📞 Call us at 855-695-6036 for expert assistance.

13. How fast is shipping?

We offer fast and secure shipping across the United States. Most orders are processed within 1–2 business days. Shipping details will be provided at checkout.

14. What if I’m not sure which model is right for me?

No problem. Choosing the right oxygen concentrator can feel overwhelming. Our specialists will guide you step by step to ensure you select the device that best fits your medical and lifestyle needs.

15. Why choose On The Go Portable Oxygen?

  • Family Owned & Operated
  • Trusted medical-grade devices
  • New & certified used options available
  • Warranty-backed products
  • Friendly, knowledgeable support team

Still have questions? We’re here to help.